I purchased a wooden table €400, and it began to crack, contacted shop , they viewed it , offered a replacement – which i did not accept as it also had cracks – they then offered €100 refund andf to keep the table or a credit not for €400 which is what i paid – am i entitled to a full refund ? they also explained they did not have to do anything for me as it was at a knock down price( NOT) and sold as seen ( NOT – it arrived in a box (NOT a floor model) and the one i had viewed prior to purchase is still in the store
what are my rights
Hi Deirdre,
Thanks for your email.
Under the Sale of Goods and Supply of Services 1980 if a product becomes faulty then the shop where it was purchased is liable to provide a remedy. That remedy can be repair, replacement or refund.
Assuming you didn’t buy based on information that the table would crack, and bearing in mind that with normal wear and tear you would not expect a table to crack, then the shop should provide you with a new replacement so that you get what you paid for initially. Or the shop could provide you with a full refund if they cannot do this.
Whether it was in a sale or not is irrelevant as your rights do not change in a sale. However, if you purchased a sale item knowing it was damaged that is different as you would have accepted the damage on purchase, but as you say this is not the case.
Talk to the manager of the shop and remind them of these entitlements. If that doesn’t work write a letter asking for a remedy and the last resort would be the small claims court. You’ll find more information about that on courts.ie.
With best wishes,
Tina
Know your Consumer Rights 
I purchased a wooden table €400, and it began to crack, contacted shop , they viewed it , offered a replacement – which i did not accept as it also had cracks – they then offered €100 refund andf to keep the table or a credit not for €400 which is what i paid – am i entitled to a full refund ? they also explained they did not have to do anything for me as it was at a knock down price( NOT) and sold as seen ( NOT – it arrived in a box (NOT a floor model) and the one i had viewed prior to purchase is still in the store
what are my rights
Hi Deirdre,
Thanks for your email.
Under the Sale of Goods and Supply of Services 1980 if a product becomes faulty then the shop where it was purchased is liable to provide a remedy. That remedy can be repair, replacement or refund.
Assuming you didn’t buy based on information that the table would crack, and bearing in mind that with normal wear and tear you would not expect a table to crack, then the shop should provide you with a new replacement so that you get what you paid for initially. Or the shop could provide you with a full refund if they cannot do this.
Whether it was in a sale or not is irrelevant as your rights do not change in a sale. However, if you purchased a sale item knowing it was damaged that is different as you would have accepted the damage on purchase, but as you say this is not the case.
Talk to the manager of the shop and remind them of these entitlements. If that doesn’t work write a letter asking for a remedy and the last resort would be the small claims court. You’ll find more information about that on courts.ie.
With best wishes,
Tina